Have questions about donating through Millie? You're in the right place.
Below are answers to the most common questions about making a donation in Millie, including payment processing, tax receipts, payroll giving, donation timelines, fundraisers, and employer matching gifts. For more detailed information, each answer links to a dedicated help article.
Have additional questions? Reach out to our Support Team at team@milliegiving.com
🙋‍♀️ How do I donate through Millie?
There are three ways to make a donation in Millie, depending on your company's giving program:
- Donate directly to a nonprofit in Millie's vetted nonprofit database.
- Donate to a company through a company-hosted campaign, fundraiser, or giving initiative.
- Donate through payroll giving, if your employer offers payroll donations.
The donation options available to you depend on your company's program settings.
👉 Read more: The 3 Ways to Donate in Millie
🙋‍♀️ How does the donation process work in Millie?
When you submit a donation, Millie securely processes your payment before distributing funds to the nonprofit.
Here's what happens:
- Your payment is securely processed.
- Your donation is verified and reconciled.
- Employer matching is applied (if applicable).
- Funds are scheduled for nonprofit disbursement.
Because nonprofits receive funds through scheduled payment batches, it may take some time before a donation is marked as received.
👉 Read more: How Donations Move Through Millie
👉 Also see: Donation Processing Timeline
🙋‍♀️ When is my donation charged?
The timing depends on how you choose to donate, and the funds are considered tax deductible the moment they leave your payment method.
- Credit card donations are typically charged shortly after your donation is submitted.
- Payroll donations are deducted according to your employer's payroll schedule.
If you're ever unsure about the status of a donation, you can review it from your Millie account.
👉 Read more: Donation Payment Processing
🙋‍♀️ When will I receive my tax receipt?
If your donation qualifies for a U.S. charitable tax receipt, Millie will email your receipt after your donation has been successfully processed.
Please note: Millie-generated tax receipts are U.S.-applicable tax receipts only. If you’re donating from outside the United States, you may still receive a Millie receipt, but you’ll need to check with a local tax advisor to confirm whether your donation is eligible for any tax benefits in your country.
🙋‍♀️ Can I donate through payroll?
Yes—if your employer has enabled payroll giving.
Payroll donations are automatically deducted based on your company's payroll schedule, making it easy to support the causes you care about throughout the year.
👉 Read more: The 3 Ways to Donate in Millie
🙋‍♀️ Can I donate to a fundraiser or an individual?
Yes—with one important distinction.
If you donated directly to a personal fundraiser or peer-to-peer campaign outside of Millie (such as a friend's marathon, birthday fundraiser, or other fundraising page), you can still submit your donation for a company match in Millie.
When submitting your match request, simply select the nonprofit organization associated with the fundraiser. Your company's matching donation will be sent directly to that nonprofit.
Please note: Millie matches donations to verified nonprofit organizations—not to individual fundraising pages or personal campaigns. This means the nonprofit will receive the matched donation, but it may not automatically be credited toward a specific individual's fundraising goal.
💡 Pro tip: Include a note with your match request (for example, "This donation was made in support of Jane Smith's marathon fundraiser."). If the nonprofit has claimed their Millie profile, they'll be able to view this note and may be able to use it to attribute the donation internally.
👉 Read more: Matching Donations to Fundraisers & Individuals
🙋‍♀️ How long does it take for nonprofits to receive donations?
Donation timing varies depending on payment processing, verification, and Millie's nonprofit disbursement schedule.
After your payment is processed, donations are reconciled and included in a scheduled nonprofit payout. This means there may be a short delay between when you donate and when the nonprofit receives the funds, but typical timelines are between 14-45 days.
👉 Read more: How Donations Move Through Millie
🙋‍♀️ Does Millie support employer matching through Double the Donation?
Yes.
Millie integrates with Double the Donation to help employees discover employer matching gift opportunities and make it easier to submit matching requests when they're eligible.
Whether you'll see this feature depends on your organization's giving program.
👉 Read more: Double the Donation Integration
🙋‍♀️Why don't I see every nonprofit in Millie?
The organizations available to you in Millie depend on your company's giving program, nonprofit eligibility requirements, and any applicable compliance or geographic restrictions.
If you can't find the organization you're looking for, your company administrator or Millie Support may be able to help.
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